FREQUENTLY ASKED QUESTIONS
General overview
If you have any question and not answered here, please don't hesitate to call us any time through our contacts provided.
1;Will you be providing trainning and full support on the use of the software?
Yes, We provide offline and online training for every customer which will explain about every feature of the software.Moreover our software is simple and easy to use.Apart from it we also provide training materials like manual & videos for a simple recall. we also have a 24/7 customer support for any agent situation.
2;How do i make payments for the services?
You can pay using a credit card or mobile money platforms (M-pesa,Tigo pesa,Airtel-money) for any of the subscriptions. You just need to consider our pricing bar (pricing plan) on our site and invoice would be sent to you via email and sms alert on your payments which would be used to give feedback of the complete transactions.
3;Is your service also found for government schools?
Yes, ofcourse ,we do operate in all schools for priivate and government schools in all corners of the country of Tanzania.
4;What makes your system special?
Shuleyetu.com is an end to end school management system it allows backend and frontend directives which supports more than four(4) key users ,administrators, staffs, parents and students.we address all the difficulties and help you to run your day to day activities very smoothly. cost conscious and customers satisfactions is our primary job to make it reasonable for us all.
5;How much do i save by using shuleyetu.com?
save up to 28% for our pricing plans, we have stable payment plans,monthly ,terminal ,quarterly and annual payment options to meet the width of every customer.
6; Is it so difficulty to use?
“Not at all” these software system is intended to keep the customer conformable in mind .Thus any one with the basics of computer and smart phone can use the service .However little computer literacy is needed to run the software system.
7; What kind of other softwares do i need to run shuleyetu.com?
To run Shuleyetu.com don’t require any software installations .it is an entirely web-based school management system which is designed to simplify schools daily operations.
8; Will I be bound to any long term contract?
No, you will not be bound to any long term contracts ,With Shuleyetu.com we only charge on an installment basis for the academic year.However once the payments have been done ,you will be provided with a refund options anyway learn more.
9; What happens to the school information or data when the academic year is enrollled or over?
All the historical data kept at a centralized place and none of it get deleted ,all the relevant information will be stored and carried forward and all the users who have access to the data will be continue even if the academic year is enrolled.
10; How if i forget my password?
this scenario happen to most of us, you just need to remember your phone number or email in order to regain your password or you can consult your administrator for the recovery or you may Contact us
11; Can i upgarade my package before it is expired?
Yes,of course you can upgrade your package anytime you would like to do.pricing plan
12; Is there any cost ,if i want to customize the shuleyetu.com software?
Shuleyetu.com is built to attend majority schools requirement .if there is a special requirement for the customisation please let us have a contact discussion with you for more discussions.
13;Will I be able to use the software without an internet connection?
Although “offline mode” is under development, there is currently not a way to use the system unless connected to the internet. If you are already logged in and lose your internet connection, the changes you make will take effect the next time a connection is established. We also offer mobile apps for Android and iOS, so that you can continue to use the software system through a cellular data connection on a smartphone or tablet.
14;What if I have more than one campus? Can I connect my locations together?
Yes. Our system plan is designed to manage multiple campuses or business locations from anywhere around the country from a single datapoint. If you use our system plans to manage your multiple schools you will get a separate discounted quote for your different schools.
15;Can I change my plan without getting charged a fee?
Yes. As your needs change, you can upgrade or downgrade your plan at any time. There is no additional fee. You will only be charged or credited the difference between the cost of your prior plan and your new plan as soon as the change is made. Any credit you receive will be applied to your next billing cycle.
16; Do I require any SIM card to send SMS to users?
No,you dont require any.
17;How do I check my SMS balance?
SMS and institute balance can be seen from there main dashboard after login to your main account
18;Can i schedule message for later date and time ?
Yes,you can schedule the message
19; Can users reply to my message which they receive?
No atall,as a user he wont be able to reply to any message notification placed out.