FREQUENTLY ASKED QUESTIONS

General overview

If you have any question and not answered here, please don't hesitate to call us any time through our contacts provided.

Yes, We provide offline and online training for every customer which will explain about every feature of the software.Moreover our software is simple and easy to use.Apart from it we also provide training materials like manual & videos for a simple recall. we also have a 24/7 customer support for any agent situation.

You can pay using a credit card or mobile money platforms (M-pesa,Tigo pesa,Airtel-money) for any of the subscriptions. You just  need to consider our pricing bar (pricing plan) on our site and invoice would be sent to you via email and sms alert on your payments which would be used to give feedback of the complete transactions.

Yes, ofcourse ,we do operate in all schools for priivate and government schools in all corners of the country of Tanzania.

Shuleyetu.com is an end to end school management system it allows backend and frontend directives which supports more than four(4) key users ,administrators, staffs, parents and students.we address all the difficulties and help you to run your day to day activities very smoothly. cost conscious and customers satisfactions is our primary job  to make it reasonable for us all.

save up to 28%  for our pricing plans, we have  stable payment plans,monthly ,terminal ,quarterly and annual payment options to meet the width of every customer.

“Not at all” these software system is intended to keep the customer conformable in mind .Thus any one with the basics of computer and smart phone can use the service .However little computer literacy is needed to run the software system.

To run Shuleyetu.com don’t require any software installations .it is an entirely web-based school management system which is designed to simplify schools daily operations.

No, you will not be  bound to any long term contracts ,With Shuleyetu.com we only charge on an installment basis for the academic year.However once the payments have been done ,you will  be provided with a refund options anyway learn more.

 

All the historical data kept at a centralized place  and none of it get deleted ,all the relevant information will be stored and  carried forward and all the users who have access to the data will be continue even if the academic year is enrolled.

this scenario happen to most of us, you just need to remember your phone number or email in order to regain your password  or you can consult your administrator for the recovery or you may  Contact us  

Yes,of course you can upgrade  your package anytime you would like to do.pricing plan

Shuleyetu.com is built to attend majority schools requirement .if there is a special requirement for the customisation please let us have a contact discussion with you for more discussions.

Although “offline mode” is under development, there is currently not a way to use the system unless connected to the internet. If you are already logged in and lose your internet connection, the changes you make will take effect the next time a connection is established. We also offer mobile apps for Android and iOS, so that you can continue to use the software system through a cellular data connection on a smartphone or tablet.

Yes. Our system plan is designed to manage multiple campuses or business locations from anywhere around the country from a single datapoint. If you use our system plans to manage your multiple schools you will get a separate discounted quote for your different schools.

Yes. As your needs change, you can upgrade or downgrade your plan at any time. There is no additional fee. You will only be charged or credited the difference between the cost of your prior plan and your new plan as soon as the change is made. Any credit you receive will be applied to your next billing cycle.

SMS and institute balance can be seen from there main dashboard after login to your main account

No atall,as a user he wont be able to reply to any message notification placed out.